Budget Pool Care takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend having your article delivered to a trusted address (such as work address) where you can sign for it. If you miss your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed by clicking the track your order link in your shipping confirmation email. 

INTERNATIONAL SHIPPING

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Budget Pool Care are not responsible for any additional charges on your order, nor can we accept a return of the order in this case.

Customs policies vary from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, Budget Pool Care will not be held responsible for any loss of funds as a result of this occurrence.

Budget Pool Care accepts returns within 30 days of date of the original purchase date.

If Products broken in transit/on arrival or products where the item/s sent did not match the item/s ordered.

Budget Pool Care will resend the item/s at our expense.

If a customer wishes to return an item that has been sent as per the original order.

The customer will be responsible for the cost of returning the product to Budget Pool Care and the original shipping fee will not be refunded.

If the customer wishes to use the credit from the original purchase to purchase an alternate item a new shipping fee will be applied.

If the customer wishes to cancel their order they will not be refunded the shipping cost or any merchant transaction fees that might have been charged to Budget Pool Care by the payment service they selected in the checkout.

Also by returning the item to Budget Pool Care also the customer will be liable for the following fees dependent on purchase price.

For Purchases Under $100 value a cancellation fee of $10 per order plus 5% Restocking Fee Applies.

For Purchases Above $100 value a cancellation fee of $20 per order plus 5% Restocking Fee Applies

For Purchases over $250 value a cancellation fee of $35 per order plus 10% Restocking Fee Applies.

For Purchases over $450 value a cancellation fee of $50 per order plus 15% Restocking Fee Applies.

If the item has been cancelled by the customer before the item is dispatched the restocking fee will not apply to your final refund.

For more details please do not hesitate to contact us at info@budgetpoolcare.com.au