Budget Pool Care accepts returns within 30 days of date of the original purchase date.

If Products broken in transit/on arrival or products where the item/s sent did not match the item/s ordered. 

Budget Pool Care will resend the item/s at our expense.

If a customer wishes to return an item that has been sent as per the original order.

The customer will be responsible for the cost of returning the product to Budget Pool Care and the original shipping fee will not be refunded.

If the customer wishes to use the credit from the original purchase to purchase an alternate item a new shipping fee will be applied.

If the customer wishes to cancel their order they will not be refunded the shipping cost or any merchant transaction fees that might have been charged to Budget Pool Care by the payment service they selected in the checkout.

Also by returning the item to Budget Pool Care also the customer will be liable for the following fees dependent on purchase price.  

For Purchases Under $100 value a cancellation fee of $10 per order plus 5% Restocking Fee Applies.

For Purchases Above $100 value a cancellation fee of $20 per order plus 5% Restocking Fee Applies

For Purchases over $250 value a cancellation fee of $35 per order plus 10% Restocking Fee Applies.

For Purchases over $450 value a cancellation fee of $50 per order plus 15% Restocking Fee Applies.

If the item has been cancelled by the customer before the item is dispatched the restocking fee will not apply to your final refund.

For more details please do not hesitate to contact us at info@budgetpoolcare.com.au