Budget Pool Care accepts returns within 30 days of date of the original purchase date if the item is unused and in its original packaging for a Store Credit.

If Products broken in transit/on arrival or products where the item/s sent did not match the item/s ordered. Budget Pool Care will collect and resend the item/s at our expense.

If a customer wishes to return an item that has been sent as per the original order it must be unused and in its original packaging.

The customer will be responsible for the cost of returning the product to Budget Pool Care and the original shipping fee will not be refunded.

If the customer wishes to use the credit from the original purchase to purchase an alternate item a new shipping fee will be applied.

If the customer wishes to cancel their order they will not be refunded the shipping cost or any merchant transaction fees that might have been charged to Budget Pool Care by the payment service they selected in the checkout.

Special Order items that are not in stock can not be cancelled or refunded once ordered. This includes Pool Slides, Pool Heaters, Pool Covers and Rollers and Automation Systems


Also by returning the item to Budget Pool Care also the customer will be liable for the following fees dependent on purchase price.  

A Restocking Fee of 20% will be charged for all returns and a Store Credit will be alocated to be used within 12months.

For more details please do not hesitate to contact us at


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