Orange De Scoop
Special Order Items
Please note that any product that does not have an image might take 2-5 Days until dispatch. We source all our products from manufactures and suppliers and due to our large inventory we can not keep all items on hand for same day dispatch.
Back Orders
We source all swimming pool equipment from the leading manufactures. To speed up the process is it is quicker for us to send this part you require directly we will arrange the courier company to pick this up from the closest warehouse and sent this to you asap.
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Budget Pool Care are not responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary from country to country, so please contact your local customs office for further information.
If you refuse to pay these charges your parcel may be abandoned, we will not be held responsible for any loss of funds as a result of this occurrence.
RETURNS POLICY
For any reason you are not satisfied with a product you purchased from us, was not as described or damaged, you are welcome to return it for a refund or exchange within 30 days of the purchase date.
The refund will be issued for the full amount paid for the product including the freight if it was our fault.
Notify us straight away and we'll arrange a prepaid return label to be emailed to you. All you need to do is attach the label and drop the item into any Post Office.
If you have changed your mind or purchased incorrectly we will happily refund or exchange for the full purchase price so long as the item has not been used and is returned in its original condition & packaging. You will need to arrange your return & we may charge a restocking fee.
Please contact us within 30 days of the date of purchase. The product must be returned in good condition. Products damaged because of incorrect use, negligence or misuse will not be accepted. All components, accessories and original packaging must be returned. A copy of the original receipt and a short note must be included with the return. This is important and will avoid delays in refunding you.
SHIPPING
At Budget Pool Care to dispatch all orders within 24-48hrs from order receipt ( Excluding Weekends ). If for any reason we cannot dispatch your order within this period, we'll contact you with an estimated dispatch day.
Delivery times
Below are the estimated delivery times to metropolitan areas in each state from our dispatch address in the Gold Coast, Queensland. If you are located in a remote area, it may take longer than our estimated times and you may be contacted by our courier to securely leave the package.Order Tracking
All Tracking details are sent to you upon dispatch. you should also receive alerts on the progress of your delivery.Most orders are received by our East Coast Australian customers in 1-4 working days.
All International Orders can take anywhere from 5-10 working days to be delivered. Please note that you might have to pay import duties and taxes once your item arrives in the country.
