For any reason you are not satisfied with a product you purchased from us, was not as described or damaged, you are welcome to return it for a refund or exchange within 30 days of the purchase date.
The refund will be issued for the full amount paid for the product including the freight if it was our fault.
Notify us straight away and we'll arrange a prepaid return label to be emailed to you. All you need to do is attach the label and drop the item into any Post Office.
If you have changed your mind or purchased incorrectly we will happily refund or exchange for the full purchase price so long as the item has not been used and is returned in its original condition & packaging. You will need to arrange your return & we may charge a restocking fee.
Please contact us within 30 days of the date of purchase.
The product must be returned in good condition.
Products damaged because of incorrect use, negligence or misuse will not be accepted.
All components, accessories and original packaging must be returned.
A copy of the original receipt and a short note must be included with the return. This is important and will avoid delays in refunding you.
At Budget Pool Care to dispatch all orders within 24-48hrs from order receipt ( Excluding Weekends ).
If for any reason we cannot dispatch your order within this period, we'll contact you with an estimated dispatch day.
Below are the estimated delivery times to metropolitan areas in each state from our dispatch address in the Gold Coast, Queensland. If you are located in a remote area, it may take longer than our estimated times and you may be contacted by our courier to securely leave the package.
All Tracking details are sent to you upon dispatch. you should also receive alerts on the progress of your delivery.
Most orders are received by our East Coast Australian customers in 1-4 working days.
All International Orders can take anywhere from 5-10 working days to be delivered. Please note that you might have to pay import duties and taxes once your item arrives in the country.